Annual bag maintenance

PIHKA collection

Annual bag maintenance

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PIHKA bags are not only made in Finland. They are made to order in Helsinki, in the hands of an artisan at the PIHKA studio. A durable choice is a guarantee of long-lasting love – if you take care of your bag, it will last a lifetime. QUALITY TAKES TIME. Our delivery time is 3—20 business days.

Need fast delivery? Contact us after your purchase at info@pihkacollection.fi

Caring is an act of love. MADE TO BE LOVED. MADE TO BE REPAIRED.

At the PIHKA artisan annual maintenance service, we take care of your PIHKA bag with skill, care, and attention to detail. We clean, treat, and inspect your bag both inside and out, so you receive it back looking even more beautiful than before. All PIHKA bags are made to be 100% maintainable and repairable.

We recommend annual maintenance once a year or twice a year, depending on how often the bag is used. You can bring your bag to our artisan store for servicing or send it to us by post following the instructions we provide. Domestic shipping costs are included in the maintenance price.

Annual maintenance includes:

  • Thorough cleaning

  • Leather care treatment

  • Leather protection treatment

  • Inspection of wear-prone parts

Any signs of life and wear discovered during maintenance can be repaired at the same time according to a separate price list. If such a need arises, we will always contact you first, and you can decide whether you want the repair carried out.

Examples of additional services include:

  • Strap repair from €10–15

  • Zipper replacement from €45

  • Lining addition from €90

Any warranty-covered replacements of metal parts are always carried out free of charge.

You will receive detailed instructions for possible shipping by email after purchase.

If you want, I can also adapt this into a shorter webshop version, FAQ format, or service page layout.

It is important to us that your PIHKA bag stays with you year after year. All our products are handmade in Finland, in Helsinki or Sastamala. Our leather comes from European factories that are audited by the Leather Working Group. For sewing, we use water-repellent Serafil Wre (water-repellent and ecofriendly) polyester thread, which does not contain harmful chemicals.

Our products have a lifetime warranty for wearable metal parts. We also offer maintenance service for all our products.

Read more about our responsibility.

Delivery time: The delivery time for our handmade products in Finland is 4 weeks. If you need faster delivery, contact us after your order at info@pihkacollection.fi or +358451532127.

The delivery time is also the same for packages that can be picked up. We will inform you separately when the product is available for pickup. We value each product individually, that's why we manufacture them in small batches in the required quantity. All PIHKA products are hand made on Finland.

Right of return: Our products have a 14-day right of exchange and return.

Domestic delivery: Pick-up from Helsinki €0.00, delivery from €4.90

International delivery is calculated at checkout.

Before applying conditioners to your leather product, brush loose material from the surface with a soft brush or damp cloth and treat the surface with a leather cleaner. We recommend ecological FAMACO cleaning foam or Saphir leather cleaning emulsion for cleaning. The substance is spread evenly on the surface of the leather with a natural sponge or a soft cloth, the excess substance is removed and allowed to dry. The surface is finished with a leather brush or cloth.

After cleaning, protect the leather surface with FAMACO protective spray or FAMACO leather care agent. In both care products that provide moisture and protection, the substance is sprayed or spread evenly on the surface of the leather with the help of a soft cloth. Allow to dry carefully. After treatment, the surface is still polished with a leather brush or cloth.

RETURN AND EXCHANGE RIGHT

MADE IN FINLAND AS ARTISAN WORK

Designed for maintenance

PIHKA CRETIFIED -LEATHER

"I have two PIHKA bags and one wallet, and I couldn't be happier with your products. Your products are of high quality, timeless in design, and they hold an incredible amount of stuff. I use the bags almost every day and they haven't gone bad, even though I've had the other one for several years. I used to buy bargain bags once in a while, but since I found yours, I haven't bought any others. I hope you keep up the great work for years to come."

"Today I took my cognac TREFFEN bag with me on a work trip. It has served as a work bag, carry-on luggage on weekend trips and as an everyday savior when I have to carry everything from snacks to toys with me."

"Thank you for the wonderful bags! The black HUPI has been in daily use for the third year and is still like new. Suitable for everyday life and parties."

WHERE ARE PIHKA PRODUCTS MANUFACTURED?

The delivery time for our handmade products in Finland is 4 weeks. If you need faster delivery, contact us after your order at info@pihkacollection.fi. The delivery time is also the same for packages that can be picked up. We will inform you separately when the product is available for pickup. We value each product individually, that's why we manufacture them in small batches in the required quantity. All PIHKA products are hand made on Finland.

Do PIHKA bags have exchange and return rights?

The customer has a 14-day exchange and return right in accordance with the Finnish Consumer Protection Act. The right of return only applies to unused and salable products in the original packaging. PIHKA pre-loved products do not have the right of exchange or return.

Can PIHKA bag be maintained or repaired?

For us, responsibility means that the products we manufacture are made to be loved and used throughout life. One bag is enough. PIHKA collection's roots are in high-quality craftsmanship, and by combining sustainable design with artisan know-how, we create products that stand the test of time and the traces of life. Our products are made so that they can be maintained and repaired. We maintaine PIHKA bags at our store on Punanotkonkatu during our opening hours. For example, you can bring your shoulder strap to be repaired or your bag to be cleaned. Some of the maintenance is done while waiting, but sometimes the procedures require a deeper examination and a longer maintenance time.

WHY HAVE I NOT RECEIVED AN ORDER CONFIRMATION?

The order confirmation should come to your e-mail right after the moment of ordering. Sometimes our messages are redirected to the spam folder, so it's worth checking there as well. If the message is not found, please contact us at info@pihkacollection.fi, and we will make sure that your order has gone through normally. You will receive a separate delivery confirmation when the products of your order are ready to be sent. The delivery time for our handmade bags in Finland is 4 weeks.

100% SECURE PAYMENTS

We guarantee safe payment methods in our online store.

WARRANTY

Our products have warranty for wearable metal parts.
We also offer maintenance service for all our products.

OUR STORE

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Punanotkonkatu 4, Helsinki.

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MADE TO BE LOVED. MADE TO BE REPAIRED.

MADE JUST FOR YOU

We recently conducted a survey that received 984 responses. As many as 85% of the respondents recommend us. We think this is due to what everything in the PIHKA collection comes together.

PIHKA is also durable in its design and aesthetics, and that is why you want to take care of it. The bag becomes a dear companion, and you don't want to abandon your life partner, but on the contrary to guard, protect and love.

Our leather comes from Europe, from operators recognized as progressive. We have also tried other materials, but leather has proven to be more durable and maintainable.

PIHKA is made nearby in Finland - in Sastamala or in our own work premises in Helsinki. Our unique handprint is created by choosing traditions, and at the same time looking for and experimenting with new things. Handmade beauty caresses the soul - just try it!

OUR STORY
HANDMADE IN HELSINKI