Online store terms and conditions

Effective from August 21, 2017

General Information

The products/services of the online store are sold by PIHKA collection (Business ID: 2548917-2). We sell products/services to private individuals of legal age in Finland and the EU region. All prices include VAT. We reserve the right to change prices and shipping costs.


The products/services are ordered primarily from via the shopping cart. All orders are confirmed by email and include the total price of the order, shipping costs and products/services ordered. To receive an order confirmation, a correct email address should be provided when ordering.

The customer agrees to the terms and conditions when placing an order.

Payment Methods

The products/services and applicable shipping fees will be paid when placing the order. The following payment methods are accepted: Finnish online banks (Nordea, Osuuspankki, Danske Bank, Aktia, POP Bank, Säästöpankit, OmaSäästöpankki, Handelsbanken, S-Pankki, Ålandsbanken) and Collector invoice/installment.

You can also pay for your purchases using Klarna.

Online Payments

Paytrail Oyj   (Business ID: 2122839-7) acts as a collecting payment service provider in co-operation with Finnish banks and credit providers. From the customer viewpoint the payment functions in the same way as in traditional online payment.

Delivery Time

Because our manufacturing process utilizes handcrafting as much as possible, our delivery times are the following: handmade bags in Finland is normally 18 business days, for smaller products 10 business days from the payment. The delivery time for gift cards is 7 business days.


Shipping costs include packaging and postage. When you have selected the payment method and shipping method, shipping costs are displayed in the shopping basket view. Products are delivered as parcels or letters for accessories/gift cards; please note that online tracking is available only for parcels.

Return and Exchange Policy

NOTE! For international returns, contact

Return in Finland:

Mail the products for exchange and return in the same package in which we delivered the product to you. Always include your own contact information and the order number of your order with the return. Write our return code and our company information on the package. You can make a return at a Post office.

PIHKA pre-loved products do not have the right of exchange or return.

Return code

PIHKA collection
Punanotkonkatu 4
phone: 045 153 2127

We charge the costs incurred for the return of €4.90 from the refunded amount. Once we have processed the return, the money will be credited to your payment method via Paytrail. In some cases, Paytrail is in direct contact with the customer regarding account information. If you have made a return to us, remember to also monitor your email.

Delivery Problems and Faulty Products

Should you not receive your package or if an item was damaged in transport or if the item ordered is faulty, please contact us immediately by e-mailing

If the package was damaged in transport, a claim must also be made to the shipping company.

Notifications must be made within 14 business days of receiving your order.

Payment Service Provider

Paytrail Oyj (Business ID: 2122839-7 ) Plc acts as a collecting payment service provider. It is registered under the transitional provision of the Payment Institutions Act maintained by the Finnish Financial Supervisory Authority.

Paytrail Oyj
y-tunnus 2122839-7
Innova 2, Lutakonaukio 7
40100 Jyväskylä

Paytrail customer service:

The customer service is open 24/7 every day.
Phone: 020 718 1830 (8,35 cents/call + 16,69cents/min (vat24 %))

Additional Information

We reserve the right to change our terms and conditions. Customers should familiarize themselves with the terms and conditions before placing an order.

PIHKA collection handles all customer information confidentially and does not disclose customer information to third parties.