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The delivery time for our handmade products in Finland is normally 18 business days. The delivery time is also the same for packages that can be picked up. We will inform you separately when the product is available for pickup. We value each product individually, that's why we manufacture them in small batches in the required quantity.

The customer has a 14-day exchange and return right in accordance with the Finnish Consumer Protection Act. The right of return only applies to unused and salable products in the original packaging.

PIHKA pre-loved products do not have the right of exchange or return.

For us, responsibility means that the products we manufacture are made to be loved and used throughout life. One bag is enough. PIHKA collection's roots are in high-quality craftsmanship, and by combining sustainable design with artisan know-how, we create products that stand the test of time and the traces of life. Our products are made so that they can be maintained and repaired.

We maintaine PIHKA bags at our store on Punanotkonkatu during our opening hours. For example, you can bring your shoulder strap to be repaired or your bag to be cleaned. Some of the maintenance is done while waiting, but sometimes the procedures require a deeper examination and a longer maintenance time.

The order confirmation should come to your e-mail right after the moment of ordering. Sometimes our messages are redirected to the spam folder, so it's worth checking there as well. If the message is not found, please contact us at, and we will make sure that your order has gone through normally. You will receive a separate delivery confirmation when the products of your order are ready to be sent. The delivery time for our handmade bags in Finland is 18 business days.




Our products have a warranty for wearable metal parts. We also offer maintenance service for all our products.


Pickup from Helsinki €0.00, Post €4.90,
DHL door package €13.90


Come and see our selection Punanotkonkatu 4, Helsinki.